April 2: What Millennials Can Teach Boomers About Complaining (Forbes)
April 2, 2014
If a product or service lets me down, my first instinct is to pick up the telephone and talk to a customer service representative. In college, I even called General Motors headquarters in Detroit to complain when the local Dallas dealership didn’t service my Vega properly. They gave me a free tow and service.
But lately I’ve noticed that the rules of engagement have changed. Now the more I shout on the telephone at my bank, the airlines, health insurance companies, or cable operators, the more my blood pressure rises, but without...