December 16: CarMax cited for failing to adequately disclose open recalls on vehicles (Richmond Times-Dispatch)
January 3, 2017
Goochland County-based CarMax Inc. has agreed in a settlement with the Federal Trade Commission announced Friday to inform customers “clearly and conspicuously” if a vehicle for sale on its car lots is subject to open recalls.
The commission had accused CarMax, the nation’s largest retailer of used cars with more than 160 stores in 38 states, of deceptive advertising when it marketed its rigorous 125-plus point inspection of used vehicles but failed to adequately disclose some of the vehicles had open recalls for defects that could cause serious injury.