As airline revenue from extra fees increases, so does consumer ire (The Washington Post)
November 2, 2017
Airlines sure do love their fees, don’t they?
A recent U.S. Government Accountability Office (GAO) report revealed that domestic air carriers collected $7.1 billion in revenue from checked-bag and changed-reservations fees last year. The extra charges are helping the industry earn record profits.
Passengers like Margo Schneider, a communications consultant from Delray Beach, Fla., are frustrated by being baited by a low fare online, only to find out later — sometimes much later — that they have to pay a $25 fee to check a bag.
“Who travels without a suitcase and just a purse?” she asks.